Privacy Policy

This Privacy Policy explains how Cincinnati ProWash ("we," "us," "our") collects, uses, and protects information when you use our website, request a quote, or become a customer.

Information we collect

• Contact information you give us when you submit a form, request a quote, or schedule service: name, address, phone number, email address, property details.
• Service records we generate while working with you: invoices, photos of completed work, scheduling notes, payment records.
• Communication history: emails, text messages, and call logs between you and our team.
• Website usage data through standard server logs and basic analytics: pages viewed, referring source, browser, IP address.

How we use your information

• Quote, schedule, perform, and bill for the services you request.
• Send transactional messages like invoices, receipts, appointment reminders, and follow-ups by email and SMS.
• Send occasional promotional messages, with your consent. You can opt out at any time by replying STOP to a text or clicking unsubscribe in any email.
• Improve our service quality, train our team, and resolve disputes.
• Comply with legal obligations such as tax records and regulatory requests.

How we share your information

We do not sell your personal information. We share it only with:

• Service providers who help us run the business, such as payment processors, email and SMS delivery services, and our customer relationship management platform. Each is contractually bound to protect your information and use it only to provide the service we hired them for.
• Legal authorities when required by law, such as a subpoena, court order, or lawful regulatory request.
• A successor entity if our business is sold, merged, or transferred. You will be notified of any such change.

SMS messaging

By providing a mobile phone number you consent to receive transactional and, with separate opt-in, marketing text messages from us. Message and data rates may apply. Message frequency varies. Reply HELP for help, STOP to unsubscribe. Carriers are not liable for delayed or undelivered messages.

Cookies and tracking

We use a small number of cookies for session management and basic analytics. We do not use third-party advertising trackers or build profiles for resale.

Data retention

We retain customer records for as long as we have an active relationship with you, plus the period required by tax and accounting law, typically seven years. You may request deletion of records that we are not legally required to keep.

Your rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of information we are not legally required to retain.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details below.

Children's privacy

Our services are intended for adults and our website is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be communicated by email or by a prominent notice on our website.

Contact us

Questions about this Privacy Policy or how we handle your information:

Cincinnati ProWash
Cincinnati, OH 45202
Email: mikeinman1000@yahoo.com
Phone: 859.489.2342